Refund & Return Policies
Canceling an Order Prior to Shipment
Email Bulk Wildflowers' customer service department at email@example.com, and as long as the order in question has not been processed for shipment, a full cash refund will be issued within 10 days.
Refund/Return Policy for Defective or Missing Products
When a product is incorrect, damaged by the carrier, defective in any way, or never arrived, Bulk Wildflowers will consider a return. Return requests for defective or missing products must be submitted to Bulk Wildflowers within 30 days from receipt of the package by email or phone.
Refund/Return Policy for Customer Remorse Products
When a customer purchased the wrong product or doesn't want it, Bulk Wildflowers will accept returns for any unopened seed packages within 15 days for a full refund less shipping costs.
Questions or Complaints Concerning Germination
We recommend that you first simply consult the internet, or any other reliable horticultural source (ex. your area Ag extension agent, local master gardener members, etc.) to properly gauge the scope of the situation. Most often, dissatisfaction with germination stems not from crop failure, but from unrealistic expectation of bloom cycles or failure to plant according to directions.
Although a rare occurrence, seeds could be mislabeled due to simple human error during the packing process. If you believe that this is the case with your order, please notify our customer service department.